Susi Ferguson

Susi Ferguson is a long time employee and member of the 1st Step family. Susi started her career here as a bus driver in March 2007. Over the years, she has worked up the ladder, receiving several promotions and is now a Supervisor overseeing all residential operations including transportation, support staff, housing operations and client activities. Susi works in direct contact with clients and their families. She makes sure to come to work each day with a positive attitude in hopes to affect each clients’ life in a positive way.

Amanda Mercuri

Amanda recently graduated top of her class for Medical Billing and Coding. She works with the COO of First Step to ensure all insurance is billed correctly. Amanda handles any audits, discrepancies and updates with the policies, as well as marketing tools. She works closely with the administrative team and coordinators.

Sarah Hatch

Sarah Hatch Carlisi joined the 1st step team in 2017 as an administrative assistant and client account coordinator for the detox. She works closely with the admissions and case management departments to ensure the clients’ financial needs are taken care of sometimes before they even arrive and up until their transition out of the detox level of care. Sarah became interested in the treatment field in 2012 when she entered into rehab for her own battle with addiction, and has since celebrated over 5 years of sobriety. She is currently a student at Florida Atlantic University, working towards becoming a licensed mental health counselor. Outside of work and school, Sarah enjoys spending time with her husband and two beautiful daughters.